June 08, 2006

Why TimesSelect is the Right Thing for the Times to Do

Maureen DowdMark Glaser writes in his PBS column, MediaShift, that the New York Times should put an end to TimesSelect, the paid-content option of its online edition that keeps op-ed columnists and the archives behind a subscription wall.

Glaser addresses Times Publisher Arthur Sulzberger and reminds him he said TimesSelect was a "bet" and that it's time to call it in (emphasis added):

"That bet goes against the movement in the online world toward open conversations and open discussion of the important topics of our times. The business minds at NYTimes.com went strongly against conventional wisdom with the idea of closed thought available only to those with the money to pay for a print or online subscription."

How wrong-headed this is.

The Times is doing exactly the right thing - attempting to make money off of its online operation. The very fact - as Glaser points out - that "online ad revenues were up 25%" at the Times New Media Group and that web advertising for newspapers is growing at more than 30 percent a quarter means newspapers must make more and more "bets" on extracting revenue from the web if they are going to pay the salaries of the real-world journalists who are writing for both digital and print readers. Certainly, print advertising, which grew only 0.3 percent last quarter, can no longer pay the bills.

The hatchet-wielding in newsrooms last year and the dismantling of Knight Ridder should send a shudder of urgency through Glaser and all others who care about the future of journalism. The print business model cannot sustain journalism as we know it, so we must find new ways to pay for it.

Charging for full access to the newspaper, like the Wall Street Journal does, is one option. Selling subscriptions to pure online journalism products like Salon or TheStreet.com is another. Putting a price on the head of your most popular columnists, like the Time does, is yet another.

In a time of generic, ubiquitous news and RSS readers glutted with opiners, the Times and Journal are selling the one thing that is always worth something when the price of all else falls to zero: Value. As Glaser quotes Sulzberger:

TimesSelect is "a bet on the value of judgment, the value of insight, the value of experience."

Judgment. Insight. Experience. Valuable commodities in journalism or any field. Why shouldn't the Times, the Journal or any other newspaper charge for them if they can? Even Glaser's employer, PBS, puts a price - a hefty price - on its programming. The Shop PBS web page is loaded with DVD's of past programs selling for 20, 30 or 40 dollars, little less than the cost of a year's subscription to all the Times' columnists and its archives.

So far, TimesSelect has 482,000 subscribers -- 38 percent of them (183,160) online only. The rough math on that is $9.1 million in revenue. The Journal, and its weekly cousin Barron's, have 820,000 subscribers, an increase of 12 percent over the previous year. PaidContent.org quoted a Dow Jones executive commenting on the numbers:

"We are, as we said before, very focused on efficiently monetizing the traffic that we have."

Don't get me wrong. There is no point in charging for generic news. There is no point in charging for classifieds in some markets. There is almost no point in charging for the paper itself (as we are seeing with start-up papers like the Examiners in San Francisco, Washington and Baltimore). But content that is unique - either because of its "judgment, insight and experience," or because of its quality or creativity or expertise is worth something. As working journalists - note the emphasis on "work" -- we should ask those who want our product to pay for it.

Glaser is right that "movement in the online world (is) toward open conversations and open discussion." Community is free. Conversation is free. The unprecedented connective power of the Internet is free (except, of course, for your monthly ISP bill). For that matter, anyone can read Maureen Dowd or David Brooks for free on the Internet because their columns are reposted in numerous blogs. Here's Dowd. Here's Brooks. No TimesSelect required.

Journalism - and that includes good opinion journalism - is not free, though. A reporter on any newspaper, from the New York Times to the Vacaville Reporter, in print or online, deserves to be paid. I want to be paid. Glaser wants to be paid. And for any of that to happen we have to ask those people who think we have value to foot the bill.

ADD-ON:

Mark Glaser and Mathew Ingram point out in the comments that I inflate the revenue number from TimesSelect> Mark adds that TimesSelect is counter to the "Internet's current open movement" and Mathew suggests the Times is risking losing the "long-term value of having those columnists be part of the online conversation and argue that openness of information."

Here is my response:

Mark, Mathew ... No doubt you're right on the amount of revenue the Times is generating off of TimesSelect. I didn't take into account discounting when the did back of envelope math. It's likely, though, as Mathew says, that even at the lesser rate, TimesSelect is a profitable venture.

The real point, of course, as you both mention, is whether installing a tollgate in front of the Times' most popular content is the best strategy for it -- or presumably any other newspaper trying to survive in a digital age.

First, we need to separate the Times (and the Wall Street Journal) from the realm of "other papers." Beyond USA Today, there are no newspapers of comparable reach or unique reputation (for better or worse) in the United States. The Times, and its columnists, have a singular, national value that may allow it to traverse business obstacles that would stymie other papers. Mark, I take your citation of the Boston Herald's retreat from paid readership as evidence of that. The columnists from the two papers simply don't have the same "value" to audience.

Next, I believe those columnists are still part of the national conversation to which Mathew refers. It is why, as Stephen Baker of the Business Week’s Blogspotting points out, their names routinely top the Technorati search queries.

Finally, as much as I and others enjoy the informational and connective benefits of the “Internet's current open movement” cited by Mark, I don’t believe openness negates the costs of production or necessarily devalues products or activities upon which some people bestow value. In other words, if some people are willing to pay and others aren't, then that's a business decision. In fact, I see TimesSelect as a part of an increasing model of tiered of Internet and media use -- a free baseline for all topped by a narrowing, pricier pyramid of options for those who want them.

Here are some personal examples of what I mean:

 I joined Flickr for free, but I wanted more storage space so I paid an annual fee.
 I can search the S.F. Chronicle’s archives for free, but if I want to research several Bay Area newspapers at once (including those that charge for archive retrieval) I pay Lexis-Nexis a fee.
 I listen to music on my laptop for free, but I pay Apple to download an I-Tune.
 I can read my old newspaper, the San Francisco Examiner, for free, but if I want some good journalism delivered to my house I pay the Chronicle and the Times a fee.

What we do agree on is this: The future of newspaper-based journalism is mighty uncertain. What we disagree on is whether TimesSelect is a useful experiment to find out what might work. I think it is.

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Posted by Tim Porter at June 8, 2006 10:45 AM
Comments

Tim,
Thanks for joining the debate. I never said the Times shouldn't make money off its journalism, and of course they have every right to try different online models to make it work. I just think TimesSelect was the wrong way to do it.

The basic idea for TimesSelect is to prop up dying print subscribership by giving them "great online value." But that's a losing proposition. You don't try to force people to keep their print subscriptions in order to get online value. That's an old way of thinking: "Keep buying print you don't want so you can get online acccess!"

As for the online-only subscriptions, it doesn't add up neatly to $49.95 per subscription and $9 million in your math because there are plenty of discounted rates, from education to intro trials.

The bottom line is should the Times restrict access to its strong editorial voices -- losing some readership and advertising along the way -- in order to make that up with subscription/print revenues? Or should it try to monetize those pages in another way that actually fits with the Internet's current open movement?

If paid content is so brilliant, why did the Boston Herald, LA Times, Fortune and others drop their paid walls? If you look at the most recent OPA report on paid content, the General News category was down 11% from 2004 to 2005, and even Business Content was up only 2%. Those are not numbers that bode well for charging for content at newspaper sites.

Full OPA report: http://www.online-publishers.org/pdf/opa_paid_content_report_fullyear05.pdf

Yes, I am worried about the state of current newspaper journalism and its difficult transition to newer platforms. Yes, I do want to be paid, and want others to be paid fairly for their work. I just think TimesSelect isn't the best way to do that.

Posted by: Mark Glaser on June 8, 2006 10:41 AM

I have to agree with Mark on this one, Tim -- even though the newspaper I work for also has a pay wall for columnists, similar to TimesSelect(and had it before the NYT came out with theirs, I should point out).

It's true that charging people for those columnists makes money -- although I think Mark is probably right, and $9-million is likely overstating the real figure by a substantial amount.

Still, it does make money. The question is, is it the right way to make money over the longer term? Or does it sacrifice the long-term value of having those columnists be part of the online conversation -- getting links and commentary and traffic and all those other things the Web is so good at -- in return for a short-term revenue boost? I would argue that it does.

But hey, I could be wrong. That's what makes all this so interesting -- no one really knows what the hell they're doing.

Posted by: Mathew Ingram on June 8, 2006 02:58 PM

There are ways to circumvent TimesSelect. It's called your local newspaper. Why pay NYT for a column that will appear in syndication on the local opinion page one or two days afterward? A TimesSelect subscriber is really only paying for immediacy and unlimited access to content as far as I can tell. And again, a patient reader will get much of the same pay-for content for free -- eventually. So, in the end, how much sense does it make for a reader to pay for it at all? Perhaps, that's why NYT ties TimesSelect to its archives as well.

Posted by: Senacle on June 8, 2006 03:19 PM

Mark, Mathew ... No doubt you're right on the amount of revenue the Times is generating off of TimesSelect. I didn't take into account discounting when the did back of envelope math. It's likely, though, as Mathew says, that even at the lesser rate, TimesSelect is a profitable venture.

The real point, of course, as you both mention, is whether installing a tollgate in front of the Times' most popular content is the best strategy for it -- or presumably any other newspaper trying to survive in a digital age.

First, we need to separate the Times (and the Wall Street Journal) from the realm of "other papers." Beyond USA Today, there are no newspapers of comparable reach or unique reputation (for better or worse) in the United States. The Times, and its columnists, have a singular, national value that may allow it to traverse business obstacles that would stymie other papers. Mark, I take your citation of the Boston Herald's retreat from paid readership as evidence of that. The columnists from the two papers simply don't have the same "value" to audience.

Next, I belied those columnists are still part of the national conversation to which Mathew refers. It is why, as Stephen Baker of the Business Week�s Blogspotting points out, their names routinely top the Technorati search queries.

Finally, as much as I and others enjoy the informational and connective benefits of the �Internet's current open movement� cited by Mark, I don�t believe openness negates the costs of production or necessarily devalues products or activities upon which some people bestow value. In other words, if some people are willing to pay and others aren't, then that's a business decision. In fact, I see TimesSelect as a part of an increasing model of tiered of Internet and media use -- a free baseline for all topped by a narrowing, pricier pyramid of options for those who want them.

Here are some personal examples of what I mean:

*I joined Flickr for free, but I wanted more storage space so I paid an annual fee.
*I can search the S.F. Chronicle�s archives for free, but if I want to research several Bay Area newspapers at once (including those that charge for archive retrieval) I pay Lexis-Nexis a fee.
*I listen to music on my laptop for free, but I pay Apple to download an I-Tune.
*I can read my old newspaper, the San Francisco Examiner, for free, but if I want some good journalism delivered to my house I pay the Chronicle and the Times a fee.

What we do agree on is this: The future of newspaper-based journalism is mighty uncertain. What we disagree on is whether TimesSelect is a useful experiment to find out what might work. I think it is.

Posted by: Tim on June 8, 2006 03:58 PM

I always thought it would make more sense to sell the current news rather than the fishwrap (archives)... Although, I don't agree with charging for either.

Also, 'opinion' is very available online, so why would people pay for it. Maybe brand? That's the only place to get a writer they like to read?

Gary Goldhammer and others, though, have been talking about the disappearance of 'brand' - or the lack of importance of brand - to the up and coming generation of readers.

I think a lot of the innovation in coming up with new biz models online is going to come from all the independents out here slaving away. Might not happen overnight, but we're all learning a lot of valuable lessons.

I've been reading up some on The St. Pete Times - I really think they have a good model. They're doing quality journalism and bringing in money, but they're not overly concerned with profit margins and what-not.

In any case, at this point, TimesSelect may not work, but it might be a good experiment to see play out all the way. That is, I agree with Glaser in that it's not a good idea, but I also agree with Porter in that it's important to be trying these different things.

(Man, could I sit on the fence and brown nose any more than that? ;)


Posted by: kpaul on June 8, 2006 05:29 PM

"The Times, and its columnists, have a singular, national value that may allow it to traverse business obstacles that would stymie other papers."

Oh, please! John Tierney? David Brooks? Even Dowd isn't worth reading any more than three times out of ten.

However much they make, it sure won't be from me. There are bloggers out there who I can read for nothing who are every bit as good as the Times columnists. Yes, even Krugman.

Whether or not the financial model works right now is an issue only for the short run. In the long run, the Internet has made possible the democratization of quality journalism and informed commentary. The mass media are dead men walking.

Posted by: ivan on June 8, 2006 09:53 PM

Another former journalist here, Tim. I also disagree with your position. I think that it reflects personal biases you may or may not be aware of. Most significant is your bias against people with low incomes or limited discretionary income. They are the ones being shut out by Times Select. The single mother or retiree who wants to read Dowd or Brooks has been told she is not welcome. We know that some of the shut-outs Google for reprints on blogs (which usually violate copyright), but I'm sure that as many or more have just thrown up their hands and walked away. The underprivileged get used to being insulted.

The other bias I notice is an aroma of the Right in your opinion. You are assuming that only the relatively affluent deserve to participate in discussion of political issues that matter to us all. That's the same kind of thinking that resulted in the poll tax.

Posted by: Mac Diva on June 9, 2006 07:25 PM

I think that NY times is simply exploring a business model. There is nothing wrong with it. The only downside is the probable loss of new subscribers. When I first started reading Times, I was excited by reading Krugman, Kristoff, Dowd et al. But now I am already hooked up to Times and its language and the fact that I can rely on it. So I keep returning to it in spite of being frustrated at missing the columns I used to enjoy. I wonder whether Times will lose new readers because of this "pay wall". But there is risk in any business model and I am sure the Times must have thought about it.

Posted by: V. S. Prabhu on June 9, 2006 09:50 PM

Interesting point to a novice such as me. I would be interested to see comparisons between the Times and the Washington Post which has chosen the opposite approach and opened all their content as well as providing e-mail links to by-lined reporters. Surely it the Post's journalistic gravitas is in the same class as the Times.

Posted by: Jim Brodhead on June 12, 2006 04:10 AM

The Wall Street Journal has the best of both worlds: its business-minded readers happily pay for access to news stories, while its free-to-view editorials and op-eds influence the national political conversation (to my mind, in ways that aren't necessarily healthy). One could also be a cynic and say that the WSJ is charging the market value for its content: which, for the opinion pieces, means 'nothing'.

But my gut feeling is that the Times is making a fundamentally wrong-headed decision to place its columnists behind the paywall. Opinions on the internet are like you-know-what: everyone's got one. And the Times's stable is, in varying degrees, dispensible: I miss access to Krugman and Herbert, but don't feel deprived of Dowd, Brooks and Tierney.

Does the Times want its op-ed crew to influence the nation's political conversation? One presumes so. Right now, Peggy Noonan and the other propaganda catapults of the WSJ get more eyeballs and more influence. And I don't consider that a good thing.

Posted by: Nick S on June 13, 2006 03:36 AM

I'd like to point out, in line with the conversation about the "national political conversation," that I, along with millions of other English speakers in the PRC, live in a country with no access to online payment services, no network security to make those payments, and no desire to be recorded as a subscriber to a foreign newspaper. Anything that goes behind a pay wall immediately and persistantly disappears for us. We eagerly follow American news and politics (some of us are Americans!) and we only have the opportunity to read what you allow us to read. It's painful to be sandwiched between a firewall behind and a paywall before.

Posted by: Nick An Wang on June 13, 2006 06:14 PM

Future of Newspaper Journalism--by http://digitalartphotographyfordummies.blogspot.com

I run many features on my blog, some quite humorous, others provocative. Unfortunately few bloggers find me.

When and if the blogosphere organizes its content like a newspaper does (a site that lists the best news sites, the best feature pages and the best entertainment...), then real live print will really be in trouble.

Posted by: Matt on June 13, 2006 06:31 PM
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